A report is generated showing all claims currently open under all lines of insurance. The report will detail facts of the claimant as well as show amounts paid to date and reserves set by the carrier. A claims manager will meet with the client to provide up-to-date information and discuss possible resolution strategies. The report also shows loss trends over the past 5 years to help assess emerging risk management and safety concerns or to demonstrate that risk management awareness and efforts are yielding positive results.
Clients are provided 24/7 Emergency Response Contact Cards. We respond to all large losses immediately upon notification. We have an established network of professionals to include attorneys, accident reconstruction experts, engineers and adjusters. When a large or unusual loss occurs, we dispatch our network of professionals and immediately notify the insurance carrier.
Financial data is updated monthly from the TPA (third party administrator) or carrier. Loss runs and loss graphs can be created. Loss runs also contain availability of a claim allocation system and tracking of claim handling fees. The Integrated Claims Management System allows for:
Claims information is consolidated and distributed in the form of customized reports to allow for internal claims allocation, monitoring financial activity and loss analysis. Example reports:
Physical file audits are performed utilizing a 46-point form. A report is generated showing all claims, open and closed. Files are selected randomly from this report. Claims are evaluated on quality of investigation, appropriateness of reserves, management of expenses, documentation of file, appropriate action plans and the insured’s polices and procedures. Trends and service issues will be identified. A plan to resolve identified issues will be discussed with the service provider.